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By making a reservation, the user agrees to enter into a rental contract with Koti Rentals and both parties agree to respect these General Conditions and the Regulations for the use of the property.

Only the guests indicated in the original reservation and at check-in are allowed to stay in the apartment. Any additional overnight guests must be approved.

LEGAL REQUIREMENTS

LEGAL REGISTRY: As an authorized tourist apartment in Andalucía, we have the obligation to verify the identity documents of each client and register them in the 'traveler registry' of the State Security Forces, according to article 29 of Decree 159/2012.

Identity of the Data Controller

Social denomination: KOTI RENTALS, S.L.

Tradename: Koti Rentals

CIF/NIF: B44952505

Registered Office: Avda Nuestro Padre Jesús Cautivo, 15. 29640 Fuengirola, Málaga

Activity: Actividad Turística

Phone: +34 611 19 32 83

Email: [email protected]

CHECK-IN CHECK-OUT

The guest must inform Koti Rentals of the expected time of arrival at least 24 hours before the start of the stay. Koti Rentals is not responsible for delays or inconveniences that may be caused by lack of information. Additional check-in fees may apply for a specific arrival, as mentioned in the reservation.

At the time of departure, guests must vacate the apartment with all their luggage. Koti Rentals reserves the right to remove from the apartment any luggage that is still there after the departure time, and/or claim a penalty from the client that can be withheld from the amount of the Damage Deposit.

CLEANING

Koti Rentals works with professional cleaning and laundry services that follow the sanitary protocols according to Spanish guidelines.

Upon departure, guests must leave the accommodation in a reasonable state. In case these rules are not respected, additional cleaning costs may be required.

GUEST BEHAVIOR

Guests agree to have civic behavior and to respect the neighbors.

They also undertake to respect the material and equipment made available to them, to take care of the latter and to notify Koti Rentals of any damage they observe.

In case of not respecting the general rules of coexistence, Koti Rentals has the right to demand that guests vacate the apartment immediately.

NOISE

Guests must keep noise to a minimum so as not to disturb occupants of neighboring properties - especially during night hours (23pm to 9am).

Parties are strictly prohibited.

Excessive noise is prohibited at all times and may result in termination of the vacation rental agreement, eviction, loss of rent paid, and additional charges that may be deducted from the damage deposit.

Guests must notify Koti Rentals of any disputes or complaints from neighbors as soon as possible.

SECURITY

Whenever guests leave the room, it is your responsibility to ensure that all windows and doors are closed/locked to maintain security and prevent rain and water damage.

Guests agree not to reproduce and/or give the property keys to third parties, and to take the necessary security measures to prevent unauthorized persons from accessing the property. In case of loss of keys, guests have to notify Koti Rentals as soon as possible.

In addition, Koti Rentals provides an emergency number, available 24 hours a day in case something happens in the accommodation: +34 611 19 32 83

MODIFICATIONS AND CANCELLATIONS

Any request to modify the date of the stay must be approved by Koti Rentals. If, for any reason, the client must cancel all or part of the reservation, the cancellation policy will apply.

If, for any reason beyond its control, including force majeure, Koti Rentals is forced to modify the conditions of the reservation, it must immediately inform the guest. In case of not reaching an agreement on the conditions of the modification, the entire amount will be returned to the guest and he will not be able to make any other claim.

In the event that a cancellation is required by the guest and this does not entail cancellation costs, the return of the amount previously paid will be refunded by the same payment method.

RESPONSIBILITIES

Koti Rentals is not responsible for any damages that may be caused by the use of the equipment or in cases of theft, fire and other criminal activities. In any circumstance, Koti Rentals will do everything possible to quickly find a solution to any type of incident. During the stay in the accommodation, the guest is responsible for all his personal valuables.

PERSONAL INFORMATION

The processing and use of personal data is processed solely for the following purposes:

- management of the stay and the services requested and communication with the guests

- Information to local authorities, as required by the Andalucía Tourism regulations.

The information is stored on a secure server for the time necessary to carry out the different treatments, in accordance with tourist regulations.

The data collected by Koti Rentals, in no case, will be transferred to third companies, except to local authorities.

Koti Rentals is deeply committed to compliance with Spanish and European regulations on the protection of personal data, and guarantees full compliance with the established obligations, as well as the implementation of the security measures provided in the General Data Protection Regulation. Data (RGPD) (EU) 2016/679, of April 27, and in Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPD and GDD, hereinafter LOPD)

PRIVACY POLICY

The management of Koti Rentals is committed to complying with current legislation on data protection, for which we have prepared this Data Protection Policy.

At Koti Rentals we are committed to promoting compliance with the principles of active responsibility established in the General Data Protection Regulation (hereinafter GDPR) through a process of continuous improvement, aimed at:

Process personal data in a lawful, legal and transparent manner in relations with interested parties.
Only and exclusively use personal data for the purposes provided for in each treatment. Under no circumstances use them for other different or incompatible purposes.
Analyze the legal bases of the treatments and obtain the consent of the interested parties in cases where it is necessary for the treatment.
Process the minimum personal data that is necessary for the purpose pursued.
Keep personal data up to date and accurate. In cases where data inaccuracies are observed, proceed to update or delete them.
Keep personal data for the minimum time necessary for the purposes of the treatment and in accordance with the legally established retention periods.
Maintain at all times the confidentiality, integrity and availability of the personal data we process.

This commitment translates into the following:

Provide the necessary resources and establish the necessary objectives for the correct implementation and continuous improvement of information security and the protection of the personal data we process.
Promote and implement appropriate measures to carry out training, training and awareness of all personnel in Information Security and data protection.
Establish appropriate risk assessment criteria to which treatments are exposed, aimed at ensuring that all risks that present an unacceptable level are adequately treated until an acceptable residual risk level is obtained.
Prepare and maintain activity records of all treatments carried out.
Establish procedures to prevent data security breaches and, if they occur, manage and notify them without delay.
Appoint a Data Protection Officer and respect his impartiality and independence in the exercise of his duties.
This policy will be mandatory and applicable to all personnel who deal with personal data, which is why it is approved and published so that it is known to all interested parties in Fuengirola, on September 7, 2023.
This policy will be mandatory and applicable to all personnel who deal with personal data, which is why it is reviewed, approved and published so that it is known to all interested parties in Fuengirola, on September 7, 2023.

INFORMATION ABOUT THE DATA WE PROCESS

In accordance with our data protection policy, we will proceed to inform in a clear and understandable manner about the processing we do at Koti Rentals of the personal data that we have because the interested parties have provided it to us by any means that you have considered appropriate (a through this website, email, telephone or by any other electronic or manual means).

PURPOSE OF THE TREATMENTS

The data that you have provided to us will be processed for the purpose of managing relationships with our clients and suppliers, providing the services contracted by our clients, as well as managing relationships with our clients and maintaining our commercial relationships and customer loyalty.

If you have given your express consent to receive commercial information, we inform you that we may provide said information by any means you have provided us (email, postal mail or telephone).

The data you provide us to make a query or will be used only and exclusively to respond to your query or respond to your request.

We inform people who send us their resume that their data will be treated with total confidentiality and used only and exclusively in cases where Koti Rentals has a personnel selection process open.

DATA RETENTION POLICY

The data provided will be kept as long as the commercial and contractual relationship with our clients and suppliers is maintained or for the years necessary to comply with legal obligations.

Regarding the data maintained for commercial communications, they will be maintained until the interested party exercises their right to data deletion.

EXPECTED DATA COMMUNICATIONS

No communication of data is planned unless there is a legal or contractual obligation.

We inform you that we collaborate with other companies to provide our services, in which case we will provide the necessary data to be able to provide the subcontracted services.

LEGITIMATION OF TREATMENTS

At Koti Rentals we take special care to analyze the legality of all the treatments we carry out.

In this sense, the treatments carried out with our clients or suppliers with whom we have a contractual relationship are carried out based on the contract signed between both parties (legitimation based on article 6.1.c of the RGPD).

In cases where we contact clients to find out the state of satisfaction with the services provided and their quality, the legitimation of the processing is based on a legitimate interest of Koti Rentals (legitimation based on article 6.1.f ).

In the event that users of the web service send a query or request, the legitimacy for the processing is based on the consent of the user who has checked the corresponding authorization box for the processing of their data (legitimation based on article 6.1.a of the GDPR).

If the user has given their consent to receive commercial communications, the legitimation of the processing has its legitimate basis in consent (legitimation based on article 6.1.a of the RGPD).

SECURITY MEASURES

At Koti Rentals we are concerned at all times with maintaining the confidentiality, integrity and availability of the information we process, to this end we use international standards to comply with these measures (ISO/IEC 27001 and ISO/IEC 27002). In this sense, we are committed to establishing appropriate criteria to evaluate the security risks and the rights and freedoms of natural persons aimed at treating them and establishing treatment plans to reduce them to acceptable levels.

RIGHTS OF INTERESTED PARTIES

You have the right to obtain confirmation as to whether Koti Rentals is processing your personal data. In this sense, interested parties will be able to know what data we have by requesting their right of access, they will be able to request the rectification of data that is not correct and request its deletion when it is no longer necessary for the purpose for which it was collected. Likewise, they may request, if applicable, the rights of opposition, limitation to the processing and portability of their data, as well as not to be subject to decisions based solely on the automated processing of their data.

The right to limitation of processing that allows the processing of your data to be paralyzed, so that only your data is kept duly blocked for the exercise or defense of possible claims.

Likewise, we inform our clients that they have the right to the portability of the data that we process to provide the services they contract from us. In this sense, this right will allow our clients to transmit the data we process in a structured, commonly used and machine-readable format to another data controller they have chosen.

In order to exercise their rights, interested parties must contact Koti Rentals by email at the address [email protected] or by postal mail, and must in any case prove their identity by means of an identification document.

Likewise, and especially if you consider that you have not obtained full satisfaction in the exercise of your rights, you may file a claim with the national control authority by contacting the Spanish Data Protection Agency at C/ Jorge Juan nº 6, 28001 for these purposes. Madrid or through its web service at www.aepd.es. However, since you have a Data Protection Officer (DPD), you must first send the claim to the DPD of Koti Rentals at the address [email protected]

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## Third Party Privacy Policies

The Privacy Policy of www.kotirentals.com does not apply to other advertisers or websites. Therefore, we advise you to consult the respective privacy policies of these third-party ad servers for more detailed information. It may include instructions on how to opt out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific browsers, you can find it on the browsers' respective websites.

##Online-only privacy policy.

This privacy policy applies only to our online activities and is valid for visitors to our website with respect to the information they shared and/or collect on www.kotirentals.com. This policy does not apply to any information collected offline or through channels other than this website.

## Consent: By using our website, you accept our Privacy Policy and agree to its Terms and Conditions.

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Clients can exercise, free of charge, their rights of access, rectification and cancellation of data by contacting Koti Rentals at: [email protected]